Privacy Policy

Introduction

Welcome to https://gilbert-arizona-relationship-counseling.couplesresilience.com (referred to as “Gilbert Arizona Relationship Counseling,” “we,” or “our” in this policy). We prioritize your privacy and are committed to safeguarding your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://gilbert-arizona-relationship-counseling.couplesresilience.com.
Any mobile or desktop applications developed by us and made available for download.
Services offered through these platforms, such as counseling sessions, online resources, and support groups.
Products, including digital tools, books, or other downloadable content.

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. These entities have their own privacy policies governing your data, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy outlines our practices when:

You use our applications or register for an account as an authorized user.
You visit our website and interact with its features.
We communicate with you via email, phone calls, text messages (SMS), or other communication channels.

Personal Data Collection

We collect various types of personal information to enhance your experience and provide quality services:

Account Information: Details required to set up and maintain your user account, such as your name, username, and password.
Payment Information: Credit card details or other payment method information used for transactions on our platform.
Financial Information: Data related to your financial status or banking activities, if voluntarily provided.
Purchase Information: Records of products or services purchased from us, including order history and transaction details.
Mobile Device Identifiers: Unique identifiers from your mobile device used for seamless application functionality.
Location Data: Geographic location information provided by your device when using our location-based services.
Feedback and Reviews: Comments, suggestions, or ratings you share with us to improve our products and services.
Social Media Information: Data from social media platforms when you interact with our content or use social login options.
Product Information: Details about the products or services that interest or purchase from us, including preferences and usage patterns.

We collect this data through various methods, including direct user input, automated technologies, and information received from third parties.

Cookies

We employ cookies to enhance your experience on our platform:

Strictly Necessary Cookies: These ensure the basic functionality of our website, such as enabling login sessions or shopping carts.
Preference Cookies: Remembering user preferences, language settings, and display options for a personalized experience.
Analytics Cookies: Used to collect statistical data about your usage, helping us improve our services and understand user behavior.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

Providing and improving our services.
Complying with legal obligations.
Protecting our rights and interests.

Once these purposes are no longer applicable, we delete or anonymize the data to ensure privacy and security.

Security Measures

We implement robust security measures to protect your personal data:

Encrypting sensitive information during transmission and storage.
Employing secure third-party processing partners who adhere to strict data protection standards.
Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
Restriction: Limit the use or processing of your data.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be free from discriminatory practices based on your exercise of data protection rights.
Appeals/Complaints: File complaints with relevant supervisory authorities and seek legal redress.

To exercise these rights or have any data-related inquiries, please contact our Privacy Team using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about your data protection.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or to exercise your data rights, please contact us:

Email: contact@gilbert-arizona-relationship-counseling.couplesresilience.com
Address: [Provide the physical address if applicable]